# Awedesk Pro

`meteorgpl-plugin/almighty-support-pro` — a WordPress plugin as a Composer package.

Customer service solution you and your clients deserve.

- Author: Awedesk, Inc. — https://Awedesk.com
- Homepage: https://Awedesk.com
- License: not declared
- Buy a license from the vendor: https://Awedesk.com
- Page: https://meteorgpl.com/packages/meteorgpl-plugin/almighty-support-pro
- Requires WordPress: 6.0
- Tested up to WordPress: 6.6
- Requires PHP: 7.4
- Translations: es_ES
- Vendor: Awedesk, Inc. — https://meteorgpl.com/vendors/awedesk.com

## About

Awedesk is a highly intuitive & easy to use Customer Service solution for your leads, clients, partners and everyone else you need to be in contact with.

## Changelog

### 1.6.0

* Nov 4, 2024
* NEW • Captcha on forms
* NEW • Ticket history / Recently viewed - New navigation with ticket tabs
* IMP • Improved handling of guest tickets
* IMP • Closing an open ticket tab should redirect to the ticket list
* IMP • Enhanced ticket status count
* IMP • Remove "trashed" from the menu after emptying the trash
* IMP • If an agent creates a ticket in a department they don’t have access to, show them the ticket
* IMP • Loading indicator in the main Awedesk container
* IMP • Preserve query parameters in the URL every time a tab changes
* FIX • Error when changing department
* FIX • Attachment names in email notifications should use ID + extension
* FIX • Prevent race condition in ticket listing
* FIX • License button remains "Deactivate" after deactivating an expired license
* FIX • Pop-ups are barely visible
* FIX • When an agent changes their name/email, it removes departments assigned to them

### 1.5.2

* Aug 12, 2024
* NEW • Let agents edit their signatures in the front-end preferences
* NEW • Let admins edit signatures of staff members in Admin > Awedesk > Agents
* NEW • Awedesk mobile app now uses application passwords instead of JWT tokens
* IMP • REST API compatibility with the Awedesk mobile app
* IMP • Prevent browsers from auto-filling the search field
* FIX • Woo integration sometimes failed to redirect properly
* FIX • Option to "save" a ticket should always show, even if it's assigned to me

### 1.5.1

* Jul 31, 2024
* NEW • The Awedesk app for iOS  is out of closed testing

### 1.5.0

* Jul 24, 2024
* NEW • Our plugin has been rebranded and is now called Awedesk
* NEW • Introducing the Awedesk mobile app
* NEW • Forward To Department: assign departments to tickets forwarded from specific addresses
* NEW • WordPress 6.6 compatibility
* IMP • Config panel reorganization

### 1.4.0

* May 14, 2024
* NEW • Slack integration
* NEW • Agents can now "save" tickets in their own "vavorites/bookmarked" list
* NEW • Experimental multisite compatibility
* IMP • User preferences screen UI & UX
* FIX • WooCommerce integration redirect issues
* FIX • Prevent browser auto-fill filling irrelevant data to the search field
* FIX • Prevent preferences page from flickering in and out of view on initial page load

Full changelog: https://meteorgpl.com/packages/meteorgpl-plugin/almighty-support-pro/changelog

## Install

```sh
composer config repositories.meteorgpl composer https://composer.meteorgpl.com
composer require meteorgpl-plugin/almighty-support-pro
```

The repository needs a token (see https://meteorgpl.com/docs). The vendor's license checks are intact: activate the plugin in WordPress with a key bought from the vendor.

## Versions

No version has been published yet.