Awedesk Pro

1.6.0

Novo Corrigido Ainda não disponível

• Nov 4, 2024
• NEW • Captcha on forms
• NEW • Ticket history / Recently viewed - New navigation with ticket tabs
• IMP • Improved handling of guest tickets
• IMP • Closing an open ticket tab should redirect to the ticket list
• IMP • Enhanced ticket status count
• IMP • Remove "trashed" from the menu after emptying the trash
• IMP • If an agent creates a ticket in a department they don’t have access to, show them the ticket
• IMP • Loading indicator in the main Awedesk container
• IMP • Preserve query parameters in the URL every time a tab changes
• FIX • Error when changing department
• FIX • Attachment names in email notifications should use ID + extension
• FIX • Prevent race condition in ticket listing
• FIX • License button remains "Deactivate" after deactivating an expired license
• FIX • Pop-ups are barely visible
• FIX • When an agent changes their name/email, it removes departments assigned to them

1.5.2

Novo Corrigido Ainda não disponível

• Aug 12, 2024
• NEW • Let agents edit their signatures in the front-end preferences
• NEW • Let admins edit signatures of staff members in Admin > Awedesk > Agents
• NEW • Awedesk mobile app now uses application passwords instead of JWT tokens
• IMP • REST API compatibility with the Awedesk mobile app
• IMP • Prevent browsers from auto-filling the search field
• FIX • Woo integration sometimes failed to redirect properly
• FIX • Option to "save" a ticket should always show, even if it's assigned to me

1.5.1

Novo Ainda não disponível

• Jul 31, 2024
• NEW • The Awedesk app for iOS is out of closed testing

1.5.0

Novo Ainda não disponível

• Jul 24, 2024
• NEW • Our plugin has been rebranded and is now called Awedesk
• NEW • Introducing the Awedesk mobile app
• NEW • Forward To Department: assign departments to tickets forwarded from specific addresses
• NEW • WordPress 6.6 compatibility
• IMP • Config panel reorganization

1.4.0

Novo Corrigido Ainda não disponível

• May 14, 2024
• NEW • Slack integration
• NEW • Agents can now "save" tickets in their own "vavorites/bookmarked" list
• NEW • Experimental multisite compatibility
• IMP • User preferences screen UI & UX
• FIX • WooCommerce integration redirect issues
• FIX • Prevent browser auto-fill filling irrelevant data to the search field
• FIX • Prevent preferences page from flickering in and out of view on initial page load

1.3.7

Novo Ainda não disponível

• May 14, 2024
• NEW • Client preferences panel
• NEW • Clients can now unsubscribe from emails
• NEW • Cron job to delete old attachments
• IMP • WordFence compatibility
• IMP • Toolbar layout & button improvements
• IMP • Performance improvements (database indexes)

1.3.6

Novo Ainda não disponível

• Mar 14, 2024
• NEW • Pages, Posts and CPT suggestions when creating a Ticket
• IMP • UI & UX improvements in single Ticket view
• IMP • UI & UX improvements in new Ticket form

1.3.5

Novo Corrigido Ainda não disponível

• Mar 4, 2024
• NEW • Login screen: let admin enable/disable the "continue as guest" flow
• NEW • Login screen: let admin enable/disable the "forgot password" link
• NEW • Login screen: let admin enable/disable the "register" link
• IMP • Performance: database table indexes added to Tickets
• FIX • Attachments: some unusual file extensions are ignored when downloading

1.3.4

Corrigido Ainda não disponível

• Feb 27, 2024
• IMP • Private Note: indicate whether content was added without the need to open the Note
• IMP • On Behalf: "create accounts" setting should never be higher than the main roles selector
• IMP • WordPress "displayname" handling
• IMP • Session timeouts in REST API calls
• IMP • General UI/UX & language improvements
• FIX • EDD: Client Ticket list not working properly when opening from the EDD backend link

1.3.3

Novo Ainda não disponível

• Feb 14, 2024
• NEW • Button to easily trash a Ticket
• NEW • Button to easily empty trash
• NEW • Cron job to empty trash automatically
• NEW • Forgot password link on login screen
• IMP • Better handling of trashed Tickets count and trashed tab visibility
• IMP • Replace all pop-up alerts with a custom pop-up
• IMP • Custom pop-up now has a contrast background
• IMP • Clicking anywhere outside a custom pop-up is considered a "cancel" action

1.3.2

Novo Ainda não disponível

• Feb 5, 2024
• NEW • On Behalf: option to create a client account if an email is searched and not found
• NEW • On Behalf: the entire feature can now be disabled globally or limited to specific Awedesk roles
• NEW • On Behalf: client creation can now be disabled globally or limited to specific Awedesk roles
• IMP • On Behalf: tickets created by Staff now display the opening Agent name
• IMP • On Behalf: better rendering of search results
• IMP • Deactivate "submit" button if "new ticket" form is not complete
• IMP • LoginPress compatibility

1.3.1

Novo Ainda não disponível

• Jan 23, 2024
• NEW • Agents now have the ability to open tickets "on behalf" of existing clients

1.3.0

Novo Corrigido Ainda não disponível

• Jan 22, 2024
• NEW • Login with username
• NEW • Agent-only department
• IMP • Private not now expands when anywhere in the top bar is clicked
• IMP • Missing translation strings
• IMP • PHP 8.3 compatibility
• IMP • Hide Private Notes configuration if the master switch is disabled
• FIX • Prevent previous ticket from displaying for a split second when loading a new one
• FIX • Replying to a new, unassigned ticket does not trigger client notification
• FIX • "Clear" button out of position when private note contains long lines with no spaces

1.2.0

Novo Corrigido Ainda não disponível

• Nov 21, 2023
• NEW • WooCommerce profile integration: show client's own tickets in their Woo profile
• NEW • WooCommerce ticket integration: show client's purchases to agents in ticket view
• IMP • Private note is now collapsed by default
• IMP • Private note colors are now more neutral
• IMP • Private note now handles long links better
• IMP • Private note now has a "clear" button
• IMP • Add "are you sure" check when changing ticket status to "closed"
• IMP • Better validation logic when adding agents
• FIX • Signature duplicates itself when changing assignee and replying

1.1.0

Novo Corrigido Ainda não disponível

• Oct 25, 2023
• NEW • Private Client Note - a Ticket field for sensitive information such as passwords that gets deleted after the ticket is closed.
• NEW • Staff Notes - Staff members can now leave notes on Clients and Tickets, visible only to Staff.
• IMP • Reply notification emails now expand the thread and scroll directly to a specific message
• IMP • Shortcut icon for plugin configuration for site administrators
• FIX • Block preview in block editor

1.0.6

Novo Ainda não disponível

• Oct 3, 2023
• NEW • Loading indicator for ticket replies
• IMP • Departments can now be reordered
• IMP • Add ticket number to title, browser tab title, and sidebar ticket list
• IMP • If an agent replies to an unassigned ticket, assign it to them
• IMP • Update the browser tab title while/after adding a new ticket

1.0.5

Novo Corrigido Ainda não disponível

• Sep 21, 2023
• NEW • Agent Signatures
• NEW • Email notifications now contain a list of attachments added to a ticket/reply
• NEW • The browser tab title now reflects the view (ticket list name or ticket title)
• NEW • Email Piping: ability to pick a default department for new tickets imported from email
• IMP • "All Open" is now sorted by status by default
• IMP • Ticket sidebar: added shortcuts to Client's Tickets
• IMP • Ticket sidebar: improved sorting of recent Tickets
• IMP • Text formatting and email import improvements
• IMP • Relative dates under one hour are now rounded to five minute increments
• IMP • Added tooltips with absolute dates
• IMP • Configuration: added a warning about unsaved changes when navigating away from a config tab
• FIX • EDD: & symbol renders wrong in product names

1.0.4

Novo Corrigido Ainda não disponível

• Sep 12, 2023
• NEW • Improved rich text (HTML) handling and autolinking
• NEW • Client data section is now a link to wp-admin user editor
• NEW • Added a "Client Tickets" link to wp-admin EDD user area
• NEW • Added a "load all and jump to bottom" button to help load tickets with many replies
• IMP • Email Piping: removed preferred format setting (HTML/text). Instead HTML is prioritized automatically.
• IMP • Linebreak / whitespace handling on copy-paste from MS Word / Apple Pages & importing HTML from emails
• IMP • Use "last reply" timestamp instead of "last update"
• IMP • Max message length should not be less than 100 characters
• IMP • New ticket "last reply" should default to the Client/author
• IMP • Ensure custom roles have customer-level access to tickets
• IMP • Email Piping: make sure all config is saved when "check" is clicked
• FIX • EDD: if the Client has no EDD profile, do not show the EDD link
• FIX • Wrong colspan in "no tickets" template

1.0.3

Novo Corrigido Ainda não disponível

• Sep 1, 2023
• NEW • Request user confirmation before closing/reopening a ticket
• NEW • Request user confirmation before navigating away from unsaved reply
• IMP • More intuitive cancel/submit button positions
• IMP • Better sorting of all Client tickets in the sidebar
• IMP • Exclude managers and agents from attachment size/count limits
• IMP • Unify email notifications templates
• IMP • EDD - add links to URLs assigned to Licenses
• IMP • EDD - better total calculations
• IMP • EDD - add a link to EDD profile from ticket view
• FIX • Attachment button interferes with reply button in Safari
• FIX • Reopened ticket must be "pending" if last reply was by Client and "answered" if last reply was by agent

1.0.2

Novo Corrigido Ainda não disponível

• Aug 24, 2023
• NEW • Warn user before navigating away from unsaved changes
• IMP • Middle-click and right-click shoukd work on all UI elements to open things in new tabs
• IMP • More informative "auto-close" cron configuration label
• IMP • Links in ticket body should always open in new tab
• IMP • Ticket status should stay "new" if Client replies and there are no agent replies
• IMP • Ensure auto-close mechanic applies to tickets set manually to "answered" state
• IMP • Separate purchases from licenses in the EDD box
• FIX • Automatic updates

1.0.1

Corrigido Ainda não disponível

• Aug 17, 2023
• IMP • Add Client-facing feedback about allowed attachment sizes and types
• IMP • Allow setting admins as default assignees for departments
• IMP • "Mine" agent view should show all tickets that are not trashed or closed
• IMP • Link highlighting
• IMP • Display emails when searching for users in agent management screen
• IMP • Track timestamps of last reply (Agent & Client) for future sorting implementation
• IMP • Better feedback when setting up IMAP connection in email piping
• FIX • Ticket status should auto-change only on reply, not any other action
• FIX • Changing departments should not reassign tickets if the existing assignee has access to the new department
• FIX • Attachment button disappears after visiting a closed ticket

1.0.0

Novo Ainda não disponível

• Aug 14, 2023
• NEW • Hello World!